Terms & Conditions: Group Health Coaching Programme
Victoria Malcolm Nutrition
Please read these Terms and Conditions ("Terms") carefully before enrolling in the group coaching programme (the "Programme") provided by Victoria Malcolm Nutrition ("we", "us", "our"). By completing your registration, signing below, and making your payment, you ("the Client", "Participant", "you") agree to a legally binding contract under the terms outlined below.
1. The Coaching Relationship & Professional Standards
1.1. The coaching relationship involves the Coach and a group of Clients working collaboratively to move towards health and wellness goals.
1.2. You understand that coaching is a comprehensive process that may involve different areas of your life, including lifestyle, fitness, and nutrition. Incorporating coaching principles into these areas and implementing choices is exclusively your responsibility. To get the most out of this process, you agree to communicate honestly, be open to feedback, and fully participate.
2. The Programme Structure & Capacity
2.1. The Programme is a face-to-face group coaching experience consisting of 4 x 90-minute sessions.
2.2. The services included in your investment are:
4 face-to-face group coaching sessions delivered at the designated venue provided in your confirmation email.
Access to a private WhatsApp community group for peer support and coach interaction for the duration of the Programme.
All accompanying physical or digital programme materials and workbooks.
2.3. Group Capacity Constraints: To ensure high-quality support, each cohort is strictly limited to a maximum of 10 participants.
2.4. Minimum Numbers & Cancellation: The Programme requires a minimum of 6 participants to run. If this minimum is not met 7 days prior to the start date, we reserve the right to cancel the cohort. In this scenario, you will be offered a choice between a full 100% refund or transferring your spot to the next available cohort date.
3. Medical Disclaimer & Client Waiver
3.1. Not Medical Advice: The information, coaching, and materials provided during this Programme are for educational and motivational purposes only. They do not constitute medical advice, medical nutrition therapy, diagnosis, or treatment.
3.2. No Doctor-Patient Relationship: Victoria Malcolm Nutrition provides nutritional coaching, not medical or clinical interventions. Enrolling in this Programme does not create a doctor-patient or clinical relationship.
3.3. Consult Your Healthcare Provider: Health coaching does not diagnose, treat, or cure any medical conditions, and it does not replace the advice of qualified healthcare providers. You are strongly advised to consult your GP before making any significant changes to your diet, lifestyle, or supplement regime.
3.4. Personal Responsibility & Waiver: You are solely responsible for creating and implementing your own physical, mental, and emotional wellbeing choices and results. The Coach will not be held liable for any advice, suggestions, or guidance provided.
4. Fees, Payment, & Strict Zero-Refund Policy
4.1. Fees: The total fee for the Programme must be paid in full upfront to secure your place.
4.2. Strict Zero-Refund Policy: Due to the face-to-face nature of this programme, the strictly limited availability of places (maximum 10), and upfront venue bookings, all bookings are final. No refunds, partial refunds, or credits will be issued once payment is completed, including if you change your mind, discontinue the relationship, or are unable to attend.
4.3. Missed Sessions: If you miss any of the 4 live sessions, no partial refunds or catch-up sessions will be provided.
4.4. UK Consumer Law Waiver (Cooling-Off Period): By completing your payment and signing this agreement, you expressly request that your access to the digital assets (such as the private WhatsApp support group or advance digital materials) begins immediately. You acknowledge that you forfeit your statutory 14-day right to cancel and receive a refund once access to these services or materials has commenced.
5. WhatsApp Group Rules, Conduct & Confidentiality
5.1. Confidentiality: Everything shared within the face-to-face sessions and the WhatsApp group is strictly confidential. To maintain a safe space, you agree never to share personal insights, health details, or identities of other group participants outside the programme environment.
5.2. Exceptions to Confidentiality: The Coach may break confidentiality only if you present a clear danger to yourself or others, or if required to do so by a formal legal/court process.
5.3. Group Conduct: Bullying, aggressive language, spamming, or unsolicited self-promotion/selling within the sessions or the WhatsApp group will result in immediate removal from the Programme without a refund.
5.4. Privacy: By joining, you acknowledge that your phone number will be visible to other participants in the WhatsApp group. Victoria Malcolm Nutrition is not liable for interactions between participants outside the official group boundary.
6. Record Retention & GDPR
6.1. We take data protection seriously. Victoria Malcolm Nutrition will retain documents, intake forms, and data shared during the coaching relationship for a minimum period of 7 years in compliance with UK GDPR. After this period, records will be securely deleted or destroyed.
7. Intellectual Property
7.1. All materials, printed hand-outs, recipes, concepts, and frameworks shared during the Programme are the intellectual property of Victoria Malcolm Nutrition.
7.2. You are granted a limited, personal, non-transferable license to use these resources. You may not copy, share, resell, or distribute these materials to anyone outside the Programme.
8. Dispute Resolution & Limitation of Liability
8.1. Mediation: If a dispute arises out of this Agreement that cannot be resolved by mutual consent, both parties agree to attempt to mediate in good faith for up to 30 days after written notice is given before pursuing legal action. Each party will be responsible for their own legal fees.
8.2. Limitation of Liability: In no event shall Victoria Malcolm Nutrition be liable for any indirect, consequential, or special damages. Our entire liability under this Agreement, and your exclusive remedy, shall be strictly limited to the exact amount actually paid by you for this Programme.
9. Severability & Entire Agreement
9.1. Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be fully valid and enforceable.
9.2. Entire Agreement: This document reflects the entire agreement between the Coach and the Client. It may not be amended or altered except in writing signed by both parties.
10. Applicable Law
10.1. This Agreement shall be governed and construed in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction over any claims.